Help and web accessibility

1.1. What is digital accessibility?

An accessible website is a site that allows people with disabilities to access its content and features without difficulty.

An accessible site allows for example:

  • Navigate with voice synthesis and/or a Braille display (particularly used by blind and visually impaired people).
  • Customize the display of the site according to your needs (enlarge or reduce the characters, modify the colors, etc.).
  • Navigate without using a mouse (with keyboard only, via touchscreen, voice or any other suitable device).

To do this, the site must comply with the standards in force during its creation and updates.

1.2. Accessibility Statement

Cityway undertakes to make its websites (internet, intranet and extranet), its software packages, its mobile applications and its digital street furniture accessible in accordance with article 47 of law n°2005-102 of February 11, 2005.

This accessibility statement applies to the site https://www.reseau-mat.fr/.

1.2.1. Compliance status

The site « https://www.reseau-mat.fr/ » is in partial compliance with the General Accessibility Improvement Framework (RGAA) version 4.1 due to the non-conformities and exemptions listed below.

1.2.2. Test results

The initial compliance audit carried out by the Atalan company in February 2022 was updated by a counter-audit on February 22, 2023 on the site reveals that 95% of the RGAA version 4.1 criteria are met.

1.2.3. Inaccessible content

1.2.3.1. Non-compliance

List of non-compliant criteria:

  • 1.1 1.1 Does each information-bearing image have a text alternative?
    – The <canvas> bike elevation tag is missing a title.
  • 1.6 Does each information-bearing image have a detailed description, if necessary?
    – The bicycle elevation chart does not have an accessible alternative.
  • 11.1 Does each form field have a label?
    – Some date fields without a visible label do not have a label.

1.2.3.2. Content not subject to the accessibility obligation

OpenStreetMap map. The content present in this map is available in text form on the site.

1.2.4.Establishment of this accessibility statement

This statement was made on 07/10/2023.

1.2.4.1. Technologies used to create the site

  • HTML5
  • CSS
  • SVG
  • JavaScript
  • ARIA

1.2.4.2. Test environment

Content rendering checks were performed with the following browser and screen reader combinations:

  • Firefox 104 + NVDA 2021.3
  • Jaws 2020
  • Android Talkback and Chrome 103

1.2.4.3. Tools for assessing accessibility

  • Color Contrast Analyser
  • Firefox Developer Tool
  • Web Developer (extension Firefox)

1.2.4.4. Site pages subject to compliance verification

  • Trip planner
  • Schedules
  • Service uppdates
  • Interactive map
  • My account > Login
  • My Account > Dashboard
  • My account > My profile
  • Help and accessibility

1.2.5. Feedback and contact

If you are unable to access any content or service, you may contact the site manager to be directed to an accessible alternative or to obtain the content in another format.

Contact [Name of the entity responsible for the online service] [url of a page with the contact details of the entity]

1.2.6. Remedies

This procedure is to be used in the following case: You have reported to the website manager an accessibility defect which prevents you from accessing content or one of the portal's services and you have not received a satisfactory response.